Warranty Policy
1. The E-warranty details must be submit through sovn.com.my within fourteen (14) days from the delivery date.
2. The warranty is not transferable.
3. The warranty is deemed void if the labels are removed or altered.
4. The company offers a full 15 years limited warranty against manufacturing defects and faulty materials. This does not include when satisfied with the manufacturing defects and faulty materials, repair or replace the defective product free of charge.
5. The company will at its discretion when satisfied with the manufacturing defects and faulty materials, repair or replace the defective product free of charge.
6. Transportation cost shall be borne by purchaser (standard charge: RM180)
7. The company reserves the right to substitute materials of equal quality if indentical materials are not available at the time of repair or replacement.
8. The company also reserves the right to refuse service if products are deemed to be in unsanitary condition.
Caution:
To Protect Mattress, Stepping and jumping on the Mattress are not allow.
To Protect Mattress, please used with Bed Frame with Flat Surface Divan.