Refunds and Return Policy
Application for Returns/Refunds
1. Application for the Return of an Item
Buyer may only apply for the refund and/or return of the Item in the following circumstances:
The Item has not been receive by Buyer;
Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;
The Item received has physical damage (e.g. dented, scratched, shattered);
Change of mind is not valid in refund and return policy.
2.Buyer’s application must be submitted via the SOVN inbox through email.
SOVN will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is successful.
3. Condition of Returning Item
To enjoy a hassle-free experience when returning the Item,
Buyer should ensure that the item in original packing with un-broken sealed and including any complimentary items such as accessories that come with the Item
must be returned to SOVN in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.
4. Liability of Return Shipping Fee
i) In the scenario of an unforeseen error from the transporter end (i.e – damaged, faulty or wrong Item delivered to the buyer), the seller will bear buyer’s return shipping fee.
5. Refunds
Buyer will only be refunded after SOVN justified the case.
The refund will be made to Buyer’s credit/debit card or designated bank account, whichever is applicable.
6. Delivery Durations
Shipment will delivery within 14 working days and according to destination.
For large volume order will according to the agreement .